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FAQS

Q: Who is Two Tone Jewelry?

A: TWO TONE JEWELRY MFG. CO. was established in 1977 as a manufacturing company. Since 1986, Two Tone Jewelry began servicing the retail sector as well as the wholesale market. At Two Tone, we are committed to providing our customers with fine jewelry of great value with your complete satisfaction or a 30-day money-back guarantee. Being both a manufacturer and importer, we pass on tremendous savings to our customers, which is just another reason why our customers return to us again, and again.

 

Q: Am I really getting what I paid for?

A: Absolutely. Because we are both manufacturers and importers, when you buy from Two Tone, you're cutting the middle man out. We offer prices online at approximately 40% off the retail value.

 

Q: Can I expect an item to look exactly like it does on the website?

A: Our pictures are professionally taken by us here at Two Tone Jewelry, so what you see is what you get.

 

Q: How do I pay for my order?

A: We accept multiple forms of payment including PayPal, certified check, money orders, and all major credit cards.Please note, certified checks and money orders must clear prior to shipping.

 

Q: Is my credit card information protected?

A: Yes. We use Secure Socket Layer (SSL) technology to protect your online order information. SSL encrypts all personal information including your card number, name and address.  

 

Q: Do I pay sales tax?

A: Only orders shipped within the New York State are subject to an 8.875% sales tax.  

 

Q: What are my shipping options?

A: We offer USPS Priority Mail, USPS Express Mail, and USPS Registered Mail. Overseas shipping is via FedEx insured mail only.  All shipping costs include both insurance and handling fees.  

 

Q: Do you ship international?

A: Yes. International shipping is via FedEx insured mail only.

 

Q: Can I return my purchase?

A: Please view our Policies section for complete details.  Due to shipping costs and custom duties, all overseas sales are final.

 

Q: Do you provide appraisals for insurance?

A: At the customer’s request, appraisals will be mailed at an additional cost of $20.

 

Q: Can you engrave rings?

A: Yes. There is an additional $15 charge for engravings (Wedding Band engraving is free of charge).

 

Q: How will my order be processed?

A: Most items are in stock and usually shipped within 1 - 3 business days depending on specific ring size requests. On rare occasions, an item will be custom ordered and shipped within one week if the item is manufactured by Two Tone Jewelry or within five weeks if the item is imported from overseas.  

 

Q: I need to convert from European to American finger sizes. How can I do this?

A: Please use the ring conversion chart on the following website: http://www.onlineconversion.com/ring_size.htm

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